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If the screen still appears, try uninstalling the HP Photosmart software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the
HP Photosmart software. You can re-enable your firewall application after installation
is complete. If you still see firewall pop-up messages, you must always accept or allow
the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP Photosmart is not accessible during VPN sessions. However,
print jobs are saved in the print queue. When you exit the VPN session, print jobs
in the print queue will be printed.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see “
Set the paper type for printing” on page 51 and “Choose
papers for printing” on page 39.
• Print and evaluate a self-test report.
For more information, see “
Print a self-test report” on page 83.
If the self-test report shows a defect, try the following:
• Clean the ink cartridges automatically. For more information, see “
Clean the print
head” on page 90.
• If you are missing lines when you print, clean the electrical contacts. For more
information, see “
Clean the ink cartridge contacts” on page 90.
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at
www.hp.com/
support.
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
Chapter 12
112 Troubleshooting
Troubleshooting