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cartridges that the HP Photosmart supports, see the printed documentation that came
with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 86
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Ink cartridge problem
Cause: The indicated ink cartridge(s) are missing or are damaged.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP Photosmart, the
ink cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you might have a damaged
ink cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
•“
Replace the ink cartridges” on page 86
•“
Clean the ink cartridge contacts” on page 90
•“
Ink cartridge warranty information” on page 151
•“
Shop for ink supplies” on page 95
Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
“
Replace the ink cartridges” on page 86
Ink delivery failure
Cause: The print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Errors 145
Troubleshooting