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Photos not found
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
Cause: There are no photos found on the memory card or storage device.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
No video file
Cause: There are no video files found on the memory card or storage device.
Solution: Record some videos with your digital camera, or if you previously saved
video files on your computer, you can print video frames using the HP Photosmart
Software.
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card or storage device in the HP Photosmart or try
transferring the files to your computer using a memory card reader or a USB cable.
If you already transferred the files to your computer, try printing those files by using
the HP Photosmart Software. The copies might not be damaged. If these solutions
do not work, re-record the videos with your digital camera as a last resort.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the
HP Photosmart software recognizes.
For more information, see:
“
Supported file types for the HP Photosmart” on page 136
Errors 135
Troubleshooting