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Firmware revision mismatch
Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 99
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Photo tray problem
Cause: There is not enough paper in the photo tray.
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure you have paper loaded correctly in the photo tray.
Cause: There might be too much paper loaded in the photo tray.
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause: Two or more pieces of paper might be stuck together.
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: The photo paper might be curled.
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Errors 133
Troubleshooting