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• Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 90
•“
Print a self-test report” on page 83
•“
Align the printer” on page 89
Cause: The paper is too close to the print head.
Solution: If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 51
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
Print quality troubleshooting 113
Troubleshooting