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Solution: Turn the HP Photosmart off, unplug the power cord, and wait 10 seconds.
Then, plug the power cord back in and turn the device on.
If you continue to receive this message, write down the error code provided in the
message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Ink supply error
Cause: The indicated ink cartridge was removed during maintenance.
Solution: Replace the indicated ink cartridge with the previous ink cartridge during
the maintenance procedure. After the maintenance procedure is complete, you can
insert the new ink cartridge.
For more information, see:
“
Replace the ink cartridges” on page 86
Ink cartridge(s) are expired
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP Photosmart or the ink cartridge
expiration message on your computer screen. HP recommends replacing the expired
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
“
Replace the ink cartridges” on page 86
Ink expiration near
Cause: The ink in the indicated ink cartridge(s) is near expiration.
Solution: One or more of the ink cartridges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to ensure ink quality. When you receive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP Photosmart or the ink cartridge expiration
message on your computer screen. HP recommends replacing the expired ink
cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Chapter 12
146 Troubleshooting
Troubleshooting