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• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP Photosmart into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP Photosmart might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP Photosmart
to turn on. If you press the On button again during this time, you might turn the device
off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical
failure. Unplug the HP Photosmart from the power outlet and contact HP. Go to:
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP Photosmart
before connecting the USB cable. During installation, do not plug in the USB cable
until prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the
HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB
cable into the back of your computer and the other into the back of the HP Photosmart.
You can connect to any USB port on the back of your computer.
Hardware setup troubleshooting 103
Troubleshooting