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Calibration error
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when the printer
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the
input tray, and then follow the prompts on the display to continue.
Cannot print
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing.
The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information, see:
“
Replace the ink cartridges” on page 86
Incorrect ink cartridge(s)
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP Photosmart. To find out the reorder number for all the ink
cartridges that the HP Photosmart supports, see the printed documentation that came
with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 86
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP Photosmart. To find out the reorder number for all the ink
Chapter 12
144 Troubleshooting
Troubleshooting