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90 Troubleshooting the HP JetDirect Print Server
EN
Procedure 4: Resolving Printer Communication
Problems with the Network
Check the following items to verify that the printer is communicating
with the network.
This information assumes you have already
printed a configuration page.
1. Is there any physical connection problems between the
workstation or file server and the HP JetDirect print server?
Verify network cabling, connections, and router configurations.
2. Are your network cables connected properly?
Make sure that the printer is attached to the network using the
appropriate HP JetDirect print server port and cable. Check
each cable connection to make sure it is secure and in the right
place. If the problem continues, try a different cable or ports on
the hub or transceiver.
3. Is the network terminated correctly?
If you are using a ThinLAN (thin Ethernet coaxial cable), your
network must form a line, not a loop. If your printer is the end
node, the BNC connector must have a 50-ohm terminator
attached to one end.
4. Have any software applications been added to the network?
Make sure they are compatible and that they are installed
correctly with the correct printer drivers. Refer to the
appropriate chapter for your network operating system to verify
the connection.