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Chapter 1. Introduction to troubleshooting
Problem determination, or troubleshooting, is a process of determining why a
product is not functioning in the expected manner. This guide provides
information to help you identify and resolve problems that you encounter when
using Tivoli Intelligent Orchestrator.
Product and system overview
Tivoli Intelligent Orchestrator is an automated resource management solution for
corporate and Internet data centers. Through orchestrated provisioning, it provides
the ability to manage the IT environment in real time, according to defined
business policies, to achieve desired business goals.
Many organizations face challenges in managing their existing IT resources,
evaluating their effectiveness in supporting business needs, and determining how
to meet future needs with existing or new resources. To effectively respond to
change, financial pressures, and competition, businesses need to maintain an
environment that is flexible, responsive, and makes optimal use of available
resources. There are two aspects to creating such an environment:
Creating a flexible business model
Many organizations have difficulty responding to change because business
processes. In some organizations, processes might be too rigid and difficult
to adapt to different situations. Conversely, other organizations struggle
with processes that are unclear, inconsistent, or duplicated by participants
in the processes. To effectively respond to change, businesses must clearly
define their end-to-end business processes and subprocesses. For maximum
flexibility and consistent implementation, subprocesses are designed as
components that can be customized or reused in larger processes.
Creating
a flexible IT environment
To support changing business needs and priorities, the IT infrastructure
that supports the operations and applications in a business must be
optimized for allocation based on demand and re-purposing in different
business contexts.
Tivoli Intelligent Orchestrator helps you to develop an optimized IT environment
by:
Modeling your business processes
You can capture your business processes in workflows. Workflows
automatically and consistently perform the configuration tasks that you
currently perform manually. Tivoli Intelligent Orchestrator provides
workflows that you can customize, or you can create new ones to support
your existing tools and processes. Workflows can automate processes from
configuring and allocating servers, to installing, configuring, and patching
software, and can be either large and complex or can consist of a single
command. The automation of configuration tasks is called automated
provisioning.
Modeling
your data center assets
Tivoli Intelligent Orchestrator manages a virtual representation of your
data center in a data center model. Virtualization exists on several levels to
provide flexible configuration in different contexts:
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