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Reinstalling Tivoli Intelligent Orchestrator: Retry the Tivoli Intelligent
Orchestrator installation. The Tivoli Intelligent Orchestrator installer will detect that
Tivoli Intelligent Orchestrator is already installed, and will install only agent
manager.
An error occurs when running the rpm -qa command after the
DB2 Universal Database, IBM Tivoli Directory Server, and
WebSphere Application Server prerequisites are installed on
Linux
After successfully installing the Tivoli Intelligent Orchestrator prerequisites on
Linux, the following error might occur when running the rpm -qa command. This
command queries the packages that are installed on the RedHat Advanced Server.
error: db4 error(-30989) from dbcursor->c_get: DB_PAGE_NOTFOUND:
Requested page not found
Cause
This is a known problem for RedHat Enterprise Linux version 3. A workaround is
documented on the RedHat Web site as defect number 149974. For more details,
see https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=149974.
Solution
Run the following command first, to remove the cache files where the page is not
found:
rm -f /var/lib/rpm/__db*
The cache will be re-created as needed.
Run the rpm -qa command afterwards, to obtain a complete listing of installed
packages on the RedHat Advanced Server, without returning errors.
Problems with logging in
This section includes troubleshooting scenarios for the following problems:
v “You cannot log in”
v “Problems with logging in”
You cannot log in
Cause
The LDAP server might be down.
Solution 1
Run the ibmdirctl command to check the status of the LDAP server. From
LDAP_install_directory\appsrv\bin, run the ibmdirctl command using the
following syntax:
ibmdirctl -D username -w password status
The returned value is ibmslapd process is running when the server is running. If
the system does not confirm that the process is running, start the server.
To start the server, run ibmdirctl again and use the following syntax:
ibmdirctl -D username -w password start
62 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide