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property. The AgentManager.properties file is in the
WEB-INF/classes/resources directory of the
AgentManager.war file.
2. Use the EncryptPW command to encrypt the
password for each user in the Authorization.xml
file. The EncryptPW command writes the encrypted
password to standard output. Copy and paste the
output string into the password= attribute of the
<user> element.
3. Save the file.
If you cannot encrypt the passwords using the
EncryptPW command, contact IBM Customer Support.
CTGEM0051E A resource manager user ID cannot
added to the Authorization.xml file
because the following exception
occurred: exception
Explanation: An error occurred while attempting to
add a resource manager user ID to the
Authorization.xml file.
Administrator Response: Follow these steps to verify
that the information needed to locate files and to
encrypt passwords is available:
1. Ensure that the agent manager configuration file
(AgentManager.properties) is in the
WEB-INF/classes/resources directory of the
AgentManager.war file and that the file is readable
by the current user.
2. Ensure that the directory pointed to by the
ARS.directory property in the
AgentManager.properties file exists and is readable
by the current user.
3. Ensure that the value of the REG.keyPWfile.name
property in the AgentManager.properties file is the
name of the registration encryption keystore file,
relative to the ARS.directory location.
4. Ensure that the Authorization.xml file exists and is
readable. The
Registration.Manager.Authorization.Config property
in the AgentManager.properties file points to the
Authorization.xml file, relative to the ARS.directory
location.
5. When the files and properties are correct, retry the
operation that failed.
6. If the problem continues, regenerate the registration
encryption keystore file and retry the operation that
failed. Instructions for regenerating the keystore file
are located in the agent manager documentation.
7. If the problem continues after regenerating the
keystore file, contact IBM Customer Support.
CTGEM0052E A resource manager user ID cannot
removed from the Authorization.xml file
because the following exception
occurred: exception
Explanation: An error occurred while attempting to
remove a resource manager user from the
Authorization.xml file.
Administrator Response: Follow these steps to verify
that the information needed to locate files and to
encrypt passwords is available:
1. Ensure that the agent manager configuration file
(AgentManager.properties) is in the
WEB-INF/classes/resources directory of the
AgentManager.war file and that the file is readable
by the current user.
2. Ensure that the directory pointed to by the
ARS.directory property in the
AgentManager.properties file exists and is readable
by the current user.
3. Ensure that the value of the REG.keyPWfile.name
property in the AgentManager.properties file is the
name of the registration encryption keystore file,
relative to the ARS.directory location.
4. Ensure that the Authorization.xml file exists and is
readable. The
Registration.Manager.Authorization.Config property
in the AgentManager.properties file points to the
Authorization.xml file, relative to the ARS.directory
location.
5. When the files and properties are correct, retry the
operation that failed.
6. If the problem continues, contact IBM Customer
Support.
CTGEM0053E The UpdatePW program encountered
an error. It was called by the command
command. The exception was exception.
Explanation: UpdatePW is the Java application that
provides the functions made available to users by the
EncryptPW, EncryptAMProps, AuthXMLAddUser,
AuthXMLRemoveUser and AuthXMLRemoveAuthType
commands. UpdatePW should be invoked only by one
of those commands.
This message indicates that the specified exception
occurred while running the UpdatePW program. The
variable command identifies the function that UpdatePW
was attempting to perform. It is possible to get a null
pointer exception that specifies the command "null".
Administrator Response: Follow these steps to verify
that the information needed to locate files and encrypt
passwords is available:
1. Ensure that the agent manager configuration file
(AgentManager.properties) is in the
212 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide