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WebSphere Application Server
WebSphere Application Server hosts management interfaces and
coordinates interaction between other system components.
Database
server
The database server stores the data center model and report and audit
data.
Directory
server
The directory server manages user accounts and user authentication.
Built-in troubleshooting features
Tivoli Intelligent Orchestrator records system activity and events in message logs,
trace logs, and Common Base Event logs. You can view the contents of these log
files in a text editor.
Problem classification
This guide provides information about Tivoli Intelligent Orchestrator tools,
resources, and techniques that can help you identify and resolve the following
types of problems:
v “Problems with installation” on page 55
v “Problems with logging in” on page 62
v “Problems with workflows” on page 64
v “Other common problems” on page 68
For details about problems and resolutions for these issues, see Chapter 7,
“Common problems and known limitations in Tivoli Intelligent Orchestrator,” on
page 55.
Product maintenance
Problems can often be avoided with planning and preparation before you deploy
Tivoli Intelligent Orchestrator. Before you install the software, review the Tivoli
Intelligent Orchestrator Release Notes, the Tivoli Intelligent Orchestrator Installation
Guide, and the Tivoli Intelligent Orchestrator Migration Guide. These documents
contain the following important information:
v Supported operating system levels
v Prerequisite software requirements
v Required software fix packs
v Minimum and recommended memory requirements
v Disk space requirements
v Upgrade considerations
v Known problems, limitations, and recovery procedures
Backing up the system
After you have installed Tivoli Intelligent Orchestrator, ensure that you have a
comprehensive backup and system recovery strategy in place. Because Tivoli
Intelligent Orchestrator does not include tools for backing up or restoring your
system, you should back up your system in accordance with the documentation
that is provided with your operating system or with any specialized backup and
restore software that you use.
Chapter 1. Introduction to troubleshooting 5