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In Linux, the tioadmin user creation fails if the tioadmin group already exists
before you install. No exception is thrown, so the installer cannot detect that the
user creation operation has failed, and the system cannot return to a previous stage
of the installation.
Solution
Reinstall Tivoli Intelligent Orchestrator. However, before you start the installation,
ensure that the tioadmin user and tioadmin group either both exist or both do not
exist.
The system cannot connect to the IBM Tivoli Directory Server
during the Tivoli Intelligent Orchestrator installation
Cause
During the Tivoli Intelligent Orchestrator installation, the system might indicate
that it cannot connect to the IBM Tivoli Directory Server. This error occurred
because the directory server was not started before running the installer. The
directory server must be started before you install Tivoli Intelligent Orchestrator, so
the installer can connect to it.
Solution
1. Ensure that the directory server is installed:
a. If the installation destination directory was created, check the installation
log file for the directory server:
v Windows: C:\IBM\LDAP\ldapinst.log
v UNIX or Linux: /usr/ldap/ldapinst.log
After the installation of the directory server is complete, an LDAP database
must be created within DB2 Universal Database. For more information, refer to
the Installation Guide for Tivoli Intelligent Orchestrator 5.1.
The ldapcfg.stat file shows the syntax that was used at the time of the
database creation:
C:\IBM\ldap\bin\ldapcfg -n -a db2inst1 -w password -d LDAP -l C: -c -f
C:\IBM\ldap\tmp\ldapcfg.dat
The ldapcfg.stat file is located in the following directory:
v On Windows: C:\IBM\ldap\tmp\ldapcfg.stat
v On UNIX or Linux: /usr/ldap/tmp/ldapcfg.stat
2. Verify the status of the directory server, using the ibmdirctl tool, located in the
C:\IBM\ldap\bin directory on Windows or in the /usr/ldap/bin directory on
UNIX or Linux. Type the following command to check the directory server
status:
ibmdirctl -D cn=root -w <password> status
3. If the directory server is not started, start it by using the following command:
start: ibmdirctl -D cn=root -w <password> start
The installation of the DB2 Universal Database Client on
Windows 2003 system fails
Cause
The CD used for installing the DB2 Universal Database Client, DB2 Universal
Database Administration Client, Version 8.1 on 64–bit systems, is not supported on
Windows 2003 operating systems.
56 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide