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administrator enable remote registry access and verify
that the credentials your application is submitting have
sufficient privileges on the target to perform remote
registry operations.
CTGRI0012E The requested registry key does not
exist on the target machine.
Explanation: The HKEY_LOCAL_MACHINE registry
key specified does not exist on the target machine.
Programmer response: Verify the syntax of the
registry entry and retry the operation. If the syntax is
valid, the key does not exist in the target.
CTGRI0013E The target machine’s service list cannot
be retrieved.
Explanation: An error occurred when trying to access
the remote machine’s service control manager to
retrieve the service list.
Programmer response: Ensure that remote
administration is enabled on the target.
CTGRI0014E A unique service name cannot be found
on the target machine.
Explanation: An attempt was made to use a run()
method but a uniquely-named Windows service could
not be created on the remote machine.
Programmer response: All current service names are
in use. Stop any unneeded services named trisvc# on
the target machine.
CTGRI0015E The native Windows service binary
cannot be read.
Explanation: The application cannot find the native
Windows binary, which is used to run remote
applications, anywhere in the classpath.
Programmer response: The trisvc.exe binary, which is
normally located in an IBM Tivoli Remote Execution
and Access JAR file, cannot be located. Verify that the
TRIsvc.exe file is in the JAR file.
CTGRI0016E The target machine’s remote service
could not be started.
Explanation: The application could not start the native
Windows service binary (trisvc.exe) on the remote
machine.
Programmer response: Ensure that the trisvc.exe
binary has been copied to the target machine.
CTGRI0017E An error occurred in RCP
communication.
Explanation: A remote copy (rcp) operation failed.
Programmer response: Ensure that the rsh/rexec
remote protocols are enabled on the target.
CTGRI0018E An error occurred in SCP
communication.
Explanation: A secure copy (SCP) operation failed.
Programmer response: Ensure that the SSH remote
protocol is enabled on the target.
CTGRI0019E RSH could not bind to any local
privileged port.
Explanation: An RSH operation was attempted but
failed because RSH could not bind to a privileged port.
Programmer response: nsure that the local machine
has administrative privileges to open restricted ports.
CTGRI0020E Could not find the remote user
RemoteUser.
Explanation: The specified remote username could not
be found.
Programmer response: Verify that the specified
username exists on the target machine.
CTGRI0021E The charset_name character set is not
supported.
Explanation: This exception is thrown when no
support is available for a requested charset.
Programmer response: Verify that the specified
codeset is valid and any additional support JAR files
are included in the CLASS_PATH.
CTGRI0022E RemoteUser is not authorized to run
shutdown.
Explanation: This exception is thrown when
shutdown is attempted from a non-privileged account.
Programmer response: Run shutdown as a privileged
user.
CTGRI0023E An error occurred when executing the
command: command.
Explanation: The remote command returned a non 0
return code, indicating a failure. This could be a
permissions, syntax or path problem.
Programmer response: Verify the remote command is
in the current path, the user has permissions to execute
the command, and that the command syntax is
correct.</
172 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide