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The installation of IBM Tivoli NetView on Windows fails if the
password for creating a user account does not meet the
system requirements
Cause
When installing IBM Tivoli NetView on Windows, the NetView installer creates a
user account on your system for the NetView service. If the password that you are
prompted to enter for creating this user account does not conform with the
password policy of your system, the NetView installation fails.
Solution
Ensure that the password for creating the NetView user account conforms with the
password policy of your system.
The agent manager installation fails during the Tivoli
Intelligent Orchestrator installation
The installation of the agent manager fails during the Tivoli Intelligent
Orchestrator installation with the following warning:
WARNING: Failed to install agent manager. View log
C:\Program Files\IBM\tivoli\thinkcontrol\AM\logs\am_install.log for more details.
Cause
You might want to consult the agent manager logs to identify the cause of this
problem. The agent manager log files are located in the C:\Program
Files\IBM\tivoli\thinkcontrol\AM\logs directory. Possible causes might include:
v The port required for the agent manager installation might be busy.
v The agent manager has already been installed on your system.
Solution 1
If no agent manager installation has been performed on the server prior to the
Tivoli Intelligent Orchestrator installation, follow these steps:
1. Consult the agent manager log files and make all the necessary changes
following the instructions in the logs.
2. Retry the Tivoli Intelligent Orchestrator installation. The Tivoli Intelligent
Orchestrator installer will detect that Tivoli Intelligent Orchestrator is already
installed and will install only agent manager.
For
more details on the agent manager reinstallation, refer to the Tivoli Intelligent
Orchestrator Installation Guide.
Solution 2
If the agent manager was previously installed on the Tivoli Intelligent Orchestrator
installation, you should uninstall the agent manager first, and then retry the Tivoli
Intelligent Orchestrator installation.
Uninstalling the agent manager: Uninstalling the agent manager uninstalls the
application from your operating system and removes the agent manager servlets
from WebSphere Application Server. The uninstallation wizard does not remove
the registry. Removing the registry is an optional step that you can perform after
running the wizard. The wizard also does not uninstall WebSphere Application
Server or DB2 Universal Database Enterprise Server Edition, even if those
prerequisite products were installed along with the agent manager.
Note:
To prevent the loss of data:
Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator 59