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Page 5-35CHAPTER 5 MAINTENANCE & TROUBLESHOOTING
ALLY will invoke COR and automatically rotate the job to a landscape
orientation. To prevent COR output, refer to Chapter 2 Advanced
Configuration: Printer Configuration (Group 40-50), and change the
settings of Options 5502, 5602, 5702 and 5802.
❏ Xerox 4235 Printer Duplexing
When duplex printing on the 4235 printer, program PFS 4C JOB END
with the DUPLEX SIDE SELECT (szyi1d) command. This will
ensure that new jobs start printing on the front side of the page.
Contacting AGILE Technical Support
If the problem persists after each of the potential problems listed above has
been checked and corrected, call the AGILE technical support hotline.
Please have the following information available before calling:
A printout of the Configuration Report, if able to print one.
5250 ALLY serial number (found on the back panel): S/N
Firmware version number (found on Configuration Report):
Host type: Model:
Host port: Address:
Host OS: Version:
Release:
Modification:
Printer make: Model:
Printer configuration used:
Printer cable #:
Alternate host make: Model #:
Alternate host cable #:
AGILE technical support is available between the hours of 7:00 a.m. and
4:30 p.m. Pacific time. For Express Exchange Service customers who
would like next-business-day replacement of a unit, AGILE technical
support must be contacted early enough so that the need for a replacement
unit can be determined before 2:00 p.m. Pacific time.
Call (800) 538-1634, FAX (510) 724-2222 or e-mail tech@agileinc.com.