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INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Leaving Messages
Page 181
Leaving Messages
To leave a message waiting indication:
1. When calling an endpoint, if you hear a busy signal, Do-Not-Disturb signal (repeating
signal of four fast tones and a pause), or the call is not answered:
Inter-Tel endpoints: Press the button. Or press the Special button and enter
the Message feature code (365). The endpoint receives a Message Waiting indication.
The display shows HANG UP OR WAIT FOR MESSAGE CENTER.
Single line endpoints: Hookflash and enter the Message feature code (365).
2. To have the called party call you: Hang up or press a trunk button or the but-
ton to disconnect before the Message Wait timer expires. The display shows MES-
SAGE LEFT FOR <username>.
To leave the message with the called party's message center: Do not hang up. When the
Message Wait timer expires, a private call is automatically placed to the called party’s message
center. (If the message center is a Voice Mail hunt group, the called party’s mailbox is automat-
ically dialed after the Voice Mail unit answers the call.) Leave your message with the message
center and hang up. The called endpoint receives message waiting indications. If the message
center does not answer the call (that is placed after the timer expires), the display will show
that the message was from your endpoint and you will be called when the endpoint user
responds to the message indications. The display shows MESSAGE LEFT FOR <username>.
Silent Messages
Silent messages can be placed while on- or off-hook without making an intercom call to the
endpoint. This method should be used by analog Voice Mail units.
To leave a silent message:
Executive Display, Professional Display, and Model 8660 or 8662: While on-hook,
press the button. Then press the
LEAVE MESSAGE menu button. The display
shows LEAVE MESSAGE ON EXTENSION. Enter the desired extension number. The
number is shown on the display. (If desired, you can press the
IC DIRECTORY menu
button to use the intercom directory to look up a number. Refer to page 227 for instruc-
tions.)
Other Inter-Tel endpoints: While on-hook, enter the Silent Message feature code
(367). Then dial the extension number of the desired endpoint.
Single line endpoints: Lift the handset and enter the Silent Message feature code
(367). Then dial the extension number of the desired endpoint and hang up.
Canceling a Message Waiting Indication
Occasionally, before the person you called responds to your message, you may want to cancel
a Message Waiting indication that you left on their endpoint. If the message was left with the
person’s message center, you cannot cancel the Message Waiting indication; only the message
center can cancel that message. Use the following procedure to cancel a message that you left
on an endpoint.
To cancel a message you left:
1. Executive Display, Professional Display, and Model 8660 or 8662: While on-hook,
press the button. Then press the
CANCEL MESSAGE menu button. The display
shows CANCEL MESSAGE ON EXT#. If desired, you can press the
IC DIRECTORY
NOTE
If the endpoint you are calling does not have a designated message center, you
will hear dial tone immediately after pressing the button. The endpoint
will receive a Message Waiting indication.
MSG
IC
MSG
MSG
MSG