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INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 196 Call Waiting
Call Waiting
While an endpoint is in use, incoming intercom and outside calls camp on until the busy end-
point is available. The busy party hears a single Camp On tone every 15 seconds, unless the
Camp On Tone timer is changed or Camp On tones are disabled at the endpoint.
A endpoint programming flag titled Camp On Indications allows Camp On tones to be enabled
or disabled for incoming intercom and outside calls. This flag is programmed on an endpoint-
by-endpoint basis.
The DID/E&M Receive Busy Instead Of Camp-On endpoint flag determines whether E&M
and DID callers will receive busy signal or receive ringback and camp on when calling a busy
endpoint. In the default state, busy tones are disabled, and the callers will hear ringback while
camped on to the called endpoint. This flag is programmed on a endpoint-by-endpoint basis.
To respond to call waiting using an Inter-Tel endpoint:
1. If, while on a call, you hear a single camp-on tone and/or see the button, a Call
button, or an individual trunk button flashing rapidly, you have a call waiting. The dis-
play indicates the type of call that is waiting (intercom, outside, recall, etc.). If you are a
hunt group member, the display shows the number of calls camped on to the hunt
group. Do one of the following:
• If you want to end the current call, hang up. A waiting outside call rings as an
incoming call; an intercom call rings as a private call. Answer as usual.
• If you want to place the current call on hold, press the Hold button or press the
Special button and enter the Individual Hold feature code (336). The Call button,
individual trunk button, or button flutters (unless an intercom call is
camped on, in which case the button flashes rapidly until the camped on
call is picked up, then the button flutters). Answer the waiting call by
pressing the flashing Call button, individual trunk button, or button.
• If using Model 8660 or 8662: You may press one of the following menu buttons:
— ANSWER: Press this button to end the current call and answer the ringing call.
— SEND TO V-MAIL: This button appears only if you have a Voice Mailbox.
Press this button to transfer the call to your mailbox.
— IC CALL TO DND: Pressing this button will send Do-Not-Disturb tones to the
caller. If using a display Inter-Tel endpoint, the caller will see DO-NOT-DIS-
TURB.
2. To return to the holding call: Press the fluttering individual trunk button, Call button,
or button.
To respond to call waiting using a single line endpoint:
When you hear a single camp-on tone every 15 seconds while you are on a call, another call is
waiting. Do one of the following.
1. If you want to end the current call, hang up. The call rings at your endpoint. Lift the
handset to speak to the waiting caller.
If you want to place the current call on hold, hookflash and then enter the Individual
Hold feature code (336). You are connected with the waiting caller.
2. To return to the first call on hold:
If you want to end the current call, hang up. Return to the holding call by lifting the
handset and entering the Individual Hold feature code (336).
If you want to place the current call on hold and connect with the original call:
Hookflash and then enter the Individual Hold feature code (336) twice.
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