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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Responding to the Audio Diagnostics Feature
Page 255
and the administrator station displays
ALARM #128 <extension number> AUDIO FRZ.
Responding to the Audio Diagnostics Feature
To respond to Alarm 128:
Alarm 128 indicates that someone has completed the Audio Diagnostics feature. Contact your
Inter-Tel service technician so that they can poll the information for troubleshooting purposes.
Phantom Devices
Phantom devices are virtual extension numbers that are created for users who are usually not
physically in the office and who do not need endpoints to retrieve calls or messages. Phantom
devices do not consume a physical hardware address and do not count against the system total-
device count.
Phantom devices:
• Cannot make or receive calls
• Cannot be programmed as System Administrators
• Have a Voice Mailbox
• Have the ability to forward endpoint calls to a current location (such as to a cell end-
point, pager, or home endpoint)
If the phantom device has a Voice Mailbox, the extension appears in the Voice Mail directory
and the system intercom (IC) directory. Voice mail indications and endpoint silent messages
are stored in the phantom device information.
Phantom devices remain in Do-Not-Disturb (DND) mode at all times and programming will
not allow them to go out of DND. When created, a phantom device is automatically set into
DND. By default, the phantom DND status is “Unavailable,” but you can access the Remote
Programming feature code (359) to change the DND status.
When created, phantom devices are automatically added to the All Endpoints extension list.
Phantom devices can be forwarded and follow the rules for endpoint manual forwarding and
system forwarding.
NOTE
To learn which Audio Diagnostics codes have been enabled for the sys-
tem, consult an Inter-Tel field technician.