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Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Locating a Name
Page 269
Locating a Name
Two methods may be used to enter a name using your endpoint’s dialpad digits: Quick Spell
and Exact Spell. Outside callers and endpoint users with nondisplay endpoints and single line
endpoints use Quick Spell. Display endpoints use the Exact Spell method.
• Quick Spell callers press a single digit (or button) from their endpoint dialpad for each
letter or character entered. For example, dialpad button shows ABC, button
shows DEF, etc. To enter JONES, you would press
. Some characters
are not shown on the buttons: for “Q” press , for “Z” press , for punctuation
marks press the button.
• Exact Spell callers press the dialpad buttons to enter the name. The number of times a
button is pressed determines which character is entered, as shown on the chart below.
When adjoining characters are located under the same button, press
once to
advance to the next character. For example, 5666 66337777 would enter
“JONES.”
Table 39.
Quick Spell and Exact Spell Dialpad Entries
After the digits have been entered, the caller presses to begin the search. The Automated
Attendant application plays the name that most closely matches the digit(s) that were entered.
If
is pressed without entering any digits, the caller will hear the first name in the directory.
If a user presses
at any time while spelling a name, the system will play a helpful prompt
instructing the caller how to enter a name. (Display endpoint users will receive Exact Spell
instructions; all other users will hear Quick Spell instructions.)
Changing the First/Last Name Search
Each directory can be programmed to be organized by last name or by first name. Callers
accessing a directory receive system voice prompts that ask them to enter the first or last name
of the person for whom they want to leave a message.
If an Executive Display, Professional Display, or Model 8560 phone with menu buttons is used
to access a directory, the caller may switch back and forth from looking up a last name, to a
first name simply by pressing the corresponding menu button. Callers using other Inter-Tel
phones or single line phones can press
to toggle between last and first name.
NUMBER OF TIMES BUTTON IS PRESSED
BUTTON12345
1-&()1
2ABC’2
3DEF!3
4GHI*4
5JKL#5
6MNOÑ6
7PQRS7
8TUV?8
9WXYZ9
0@:.,0
2
3
5 6 6 3 7
7 9
1
FWD
FWD
#
#
0
5