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Voice Processing Features
INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Notification Numbers
Page 283
ever, the button at the endpoint will remain lit if there are any messages that have not
been heard.
Each level also has a Number Called Busy timer and a Pager Notification Retry timer or Per-
sonal Number No Answer timer. These timers determine how long the voice processing system
will wait before making the next notification attempt when messages are waiting to be heard
(unless it is overridden by the Each New Message flag). These timers can be set to a value of
0–255 minutes. If set to 0, it retries the cascade level immediately, for as many attempts as
allowed by the Number of Call Attempts field. If the message(s) has not been picked up by
then, the system moves to the next cascade level. The default setting for the Pager Notification
Retry timer is 20 minutes. The Number Called Busy and Personal Number No Answer timers
default to 5 minutes.
Notification Numbers
Each cascade level has a programmed notification number that can be an extension number or
an outside phone number.
When an outside phone number is used, the system will access an outgoing trunk using the
code programmed for that level. The code contains a pre-programmed trunk access code and
followed by an outgoing access termination feature code, if needed.
Notification calls to outside phone numbers can be sent to a pager or to a number where a per-
son will answer (personal number).
• If the call goes to a pager, the system will dial the programmed Pager Dial String, then
disconnect the call. The dial string should include any digits that the paging company
requires when the call is answered, the pager LCD number, and the pager termination
code, if needed. Also, if desired, the pager string can be programmed to show the num-
ber of the mailbox that placed the call and/or the number of waiting messages in the
mailbox.
• If the call goes to a personal number, the system will play a prompt announcing that the
call is from Voice Mail, play the directory name or mailbox number that originated the
call, and play user instructions. The listener can then enter the mailbox number’s pass-
word to gain access to the mailbox and hear the message. The listener has three chances
to enter a correct password. If the system receives an incorrect password three times,
the Voice Mail system will disconnect the call immediately, and the attempt is consid-
ered unsuccessful.
NOTE
The 0-minute timer value should be used cautiously. If the system is forced to
make several calls in quick succession, it will impair the voice processing sys-
tem's ability to place other outgoing calls. It should be used primarily with cas-
cades in which all of the members want to receive notification at approximately
the same time. In this case, all levels except the last could be set to 0-minute
retries with 1 allowed call attempt. However, the last level in the cascade should
be programmed with a longer Pager Notification Retry timer so that the system
does not continuously cycle through the cascade levels. (Continuous cycling is
also prevented somewhat by a per-mailbox 15-call limit. Due to FCC regulations,
the voice processing system can allow a mailbox to make only 15 calls in rapid
succession without a 10 minute pause.)
MSG