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Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 268 Directories
Directories
The following two types of voice processing system directories can be enabled (or disabled) in
the system:
• The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names,
and mailbox numbers.
• The Automated Attendant Directory, provided to all Auto Attendant callers, is a list
of all mailbox subscribers and extension ID owners and their recorded names.
The directories can be selected in the following ways:
• From the Voice Mail or Automated Attendant main menu: Say “Directory” if Auto-
matic Speech Recognition is enabled.
• From the Voice Mail or Automated Attendant main menu: Say “Directory” or press
the button.
• Using a Call Routing Announcement application: Press the Digit Translation digit
designated for directory access. (See page 266 for a detailed explanation of digit trans-
lation.)
• As a Voice Mail subscriber: Subscribers can access the directory by saying “Direc-
tory” or by pressing whenever they are prompted to enter a mailbox number.
If a directory is disabled or empty because no names are recorded for any of the system’s mail-
boxes and extension IDs, callers will not hear the prompt that allows access to the directory.
However, if the caller does try to access the directory if it is disabled, he or she will be
instructed that the selection is invalid and returned to the initial instructions.
Recorded names are added to the directories when the owner of the mailbox or extension ID
has initialized the name. If the mailbox or ID is not initialized, the directory will include only
the mailbox number or extension ID number. (Group Lists are not included in either type of
directory.)
The caller can use ASR (if enabled) or press dialpad buttons to enter the name. The application
then plays the closest matching directory name that corresponds to the digits entered by a
caller. Once the name has been played, the system will return a menu of options, including the
following:
• Listening to the previous or next name in the directory
• Listening to additional information (This option is not available if the mailbox or exten-
sion ID number has been classified in the database as a “Private” number.)
• Spelling a new name
• Toggling from a last to first name search mode
• Accepting the name
NOTE
Nonsubscribers can only use ASR to search the directories if ASR has
been enabled for the directory. Subscribers can only use ASR to search
the directories if ASR is enabled for the directory and the mailbox.
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