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INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Account Codes
Page 191
To cancel a queue before the callback:
Inter-Tel endpoints: While on-hook, press the
CANCEL QUEUE button or QUEUE
button. Or, enter the Queue Callback feature code (6). The display shows QUEUE
REQUEST CANCELED.
Single line endpoints: Lift the handset and enter the cancel Queue Callback feature
code (6). Hang up.
Account Codes
Account codes are 3- to 12-digit codes that can be used in conjunction with the Station Mes-
sage Detail Recording (SMDR) feature to aid record keeping. Account codes can be assigned
to measure endpoint use and/or to identify calls for customer billing. There are Standard,
Forced, and Optional types of account codes. The account code, when used, is recorded in the
SMDR report as soon as the call is completed. If more than one account code is entered during
a call, the last account code that was entered is recorded.
Database-Programmed Account Codes
Any endpoint can be assigned a standard account code or one of six types of forced account
codes (four are ARS dependent). Or, if desired, the endpoint can lack an associated account
code.
There can be up to 512 standard and 512 forced account codes in the database.
The account code types are:
• Standard: Standard account codes automatically appear in the SMDR printout to iden-
tify calls from this endpoint. The user is not required to enter any digits during the call.
• Forced – All Calls Validated: If this type of account code is enabled, the user must
enter a forced account code before an outside call can be placed. If the code matches
one of the pre-programmed forced account codes in the database, the call is allowed. If
the code does not match, the call is blocked. Endpoints with this account code type can-
not forward calls to outside phone numbers.
• Forced – All Calls Non-Validated: With this account code type, the user must enter an
account code before placing an outside call. The code is not checked against any lists,
and the call is allowed as soon as the code is entered. Endpoints with this account code
type cannot forward calls to outside phone numbers.
• Forced – Local Toll Calls Validated: This account code type requires the user to enter
an account code after dialing a local toll call number (a toll call within the local area
codes) or a long distance call when using ARS. If the code matches one of the pre-pro-
grammed forced account codes in the database, the call is allowed. If the code does not
match, the call is blocked. Endpoints with this account code type cannot forward calls
to outside phone numbers.
• Forced – Local Toll Calls Non-Validated: This account code type requires the user to
enter an account code after dialing a local toll call number (a toll call within the local
area codes) or a long distance call when using ARS. The code is not checked against
any lists, and the call is allowed as soon as the code is entered. Endpoints with this
account code type cannot forward calls to outside phone numbers.
• Forced – Long-Distance Toll Calls Validated: When this account code type is
enabled, the user only has to enter an account code if the system detects that a long dis-
tance call (a toll call outside of the local area codes) has been dialed when ARS is used.
If the code matches one of the pre-programmed forced account codes in the database,
the call is allowed. If the code does not match, the call is blocked. Endpoints with this
account code type cannot forward calls to outside phone numbers.