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Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Voice Mail
Page 279
Voice Mail
The Voice Mail feature allows callers to send and receive recorded messages from any end-
point or DTMF endpoint. (Dial pulse signaling is not recognized by the voice processing sys-
tem. Callers using dial pulse endpoints will be routed to the Voice Mail application’s Dial-0
Destination for assistance.)
Voice Mail and Message Notification/Retrieval Applications
Two types of applications are combined to provide the Voice Mail feature: Voice Mail and
Message Notification/Retrieval.
• Voice Mail: This application
handles all calls that are directed
to Voice Mail (other than the
Message Notification/Retrieval
application) placed by subscrib-
ers and nonsubscribers. Callers
will hear the main company
greeting, followed by a menu of
available options. Endpoints can
forward or transfer calls directly
to their mailbox using this appli-
cation’s extension number. This
application can also be the mes-
sage center for the subscribers’
endpoints.
• Message Notification/Retrie-
val: Only one Message Notifi-
cation/Retrieval application may
be created for the system. When
endpoint users respond to mes-
sage indications left by Voice
Mail, they reach the Message
notification/Retrieval applica-
tion and are prompted only for
their password.
Endpoint users and outside callers gain
access to the Voice Mail application in
the following ways:
• By dialing the phone number or
extension number assigned to
the Voice Mail application
• By being transferred to Voice
Mail by Automated Attendant
• By being forwarded to the Voice Mail when a called endpoint is unavailable (via the
Call Forwarding or System Forwarding features)
• By responding to Message Waiting indications
CALL TO VOICE MAIL
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option
Caller does not
select an option
Call is sent to selected mailbox.
Caller uses the
directory and
can select the
name of
desired party.
Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox.
Call is sent to
the Voice Mail
designated
dial-0 operator.
MESSAGE IS LEFT IN A MAILBOX
Voice mail leaves a message waiting indica-
tion at the endpoint designated as the mes-
sage notification endpoint for the mailbox.
Endpoint user is prompted for
the password to his mailbox.
Endpoint user responds to message indica-
tion (presses MSG button or enters feature
INTERCOM CALL IS PLACED TO
MESSAGE NOTIFICATION/RETRIEVAL
APPLICATION (Alternate Message Source)