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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Placing Calls On Hold
Page 193
• Standard: If standard account codes are enabled for the endpoint, the “all calls follow-
ing” account code overrides the standard code.
• None: If no forced or standard account codes are enabled for the endpoint, the “all calls
following” code will be used as an optional account code.
• Optional: In the event that this feature is in effect and an optional account code is also
entered, the optional account code will override the “all calls following” account code
for that call only. All subsequent calls will be associated with the “all calls following”
account code.
To cancel this feature, the feature code is entered without an account code (just press to ter-
minate programming).
To enter an account code and use it for all following calls:
1. Inter-Tel endpoints: Enter the Account Code For All Calls Following feature code
(391). Display endpoints show ENTER ACCT CODE.
Single line endpoints: Lift the handset and enter the Account Code For All Calls Fol-
lowing feature code (391).
2. Enter the account code using the dialpad; Inter-Tel endpoint users may press a Speed
Dial button to enter an account code number that has been stored in that Speed Dial
number location. If an account code is entered that has fewer than the programmed
maximum number of digits, press to terminate the code. Display endpoints show
numbers. You hear a single progress tone when the code is accepted.
To cancel the account code for all calls following feature:
1. Inter-Tel phones: Enter the Account Code For All Calls Following feature code (391).
Display endpoints show ENTER ACCT CODE.
Single line phones: Lift the handset and enter the Account Code For All Calls Follow-
ing feature code (391).
2. If on-hook, lift and replace the handset, or press to exit. If off-hook, hang up.
Placing Calls On Hold
There are several ways to place intercom and outside calls on hold. While on hold, the caller
hears music (if equipped). There are three hold applications in the system:
• Individual Hold places the call on hold at one endpoint. It can then be picked up
directly at that endpoint or it can be picked up at another endpoint using the Reverse
Transfer feature.
• System Hold places the call on hold so that it can then be picked up directly at any
Inter-Tel endpoint that has an individual trunk button and has allowed-answer and/or
outgoing access for the associated trunk or at the endpoint that placed it on hold.
Attempting to place a conference on system hold will place the conference on individ-
ual hold. Intercom calls cannot be placed on system hold. Single line endpoints cannot
place calls on system hold; attempting to do so at a single line endpoint will place the
call on individual hold. In a network setting, when a user puts a trunk on system hold,
only that user and users on the same node as the trunk can access the call.
• Consultation Hold allows a single line endpoint user to pause during a call, use other
system features, and then return to the caller by hookflashing. If the user attempts to
hang up after placing a call on consultation hold, the call recalls the endpoint.
If a call remains on hold until the Hold timer expires, it recalls the endpoint where it is on hold,
and the Recall timer is started. If it is still unanswered when the Recall timer expires, it recalls
the endpoint’s Attendant, and the Abandoned Call timer is started. If the endpoint does not
have an Attendant, the call continues to recall at the endpoint that placed it on hold. If the call
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