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Voice Processing Features
INTER-TEL
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CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Integrated Solution Installation Example
Page 289
• Forward & Copy: The voice mail or Record-A-Call message is stored in the mailbox,
and the EM unit converts the file to .wav, attaches it to an e-mail message, and deliv-
ers the e-mail message to the address specified in the mailbox’s E-mail Address field.
Integrated solution is a “one-way” feature. That is, the user cannot reply to the sender of a
voice mail message using e-mail. If a user attempts to reply, the message will be sent to the
Administrator’s E-mail Address instead of to the sender of the voice mail message. The user
should forward the message or send a new message instead of replying.
E-mail messages containing .wav files can be forwarded to other e-mail addresses or stored
on the computer’s local drive, just like any other e-mail message. Or, the .wav file can be
detached from the message and stored on the computer.
The e-mail message sent by voice mail has the following components:
• To: Contains the recipient’s e-mail address.
• From: Contains the e-mail address of the EM unit. If an E-mail Real Name has been
programmed for the EM unit, it will also be shown on this line.
• Subject: Contains the line “<length of message> Message for MB <number> from
<source>.” If the message is marked priority, the subject line will be preceded by the
word “PRIORITY.” The source of the voice mail message will appear as one of the fol-
lowing:
—MB <number>
—x <extension number>
— The voice mail system
— An unknown caller
— An outside caller at <phone number>
• Received On: Contains the date and time that the voice mail was received by the mail-
box.
• Priority, Private, or Certified: If the voice mail message was sent with a delivery
option, the body will contain the line “Message marked <PRIORITY, PRIVATE or
CERTIFIED>.” Note that this is for informational purposes only and does not affect the
e-mail message itself. For example, if a voice mail message is marked for certified
delivery, the sender will receive a confirmation when the recipient listens to the voice
mail message using the mailbox. However, the sender will not receive confirmation
when the recipient reads the e-mail.
NOTE
Due to the nature of network connections, the voice messaging software is
designed to handle a network failure gracefully. If the network link from the
EM unit to the e-mail server is down, the EM unit stores the messages in a
queue. If the network is not up in 15 minutes, the EM unit delivers all
pending messages in the queue back to the voice mailboxes and tempo-
rarily disables the e-mail queue until the network is available. This means
that new messages remain in the mailboxes and are not converted to e-
mail messages until the network link is restored.
NOTE
In Outlook Client-based solution, the user can reply to any message from
another mailbox, using the Outlook/Exchange “Reply” or “Reply to All” options.
NOTE
If the message is from an extension ID or a mailbox, the pro-
grammed username will be shown in parentheses after the number,
for example: mailbox 1000 (ADMIN).