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NetworkMaintenance and Spec.
Appendix
84
This section explains how to resolve the common problems you may have with the KX-P7310.
If KX-P7310 does not operate properly or you are unable to set up with Network Setup Tool,
we recommend that you print the diagnostic/configuration pages first.
• How to Diagnose Problems (see below)
• Trouble in Windows Environment (TCP/IP) (see page 85)
• Trouble in Windows Environment (NetBEUI) (see page 85)
• Trouble in NetWare Environment (see page 86)
• Trouble in Macintosh Environment (see page 87)
■ How to Diagnose Problems
Use the following list to determine the cause of printing problems:
1 Verify that the printer is working properly.
• Is the printer working? First check that the printer can generate a diagnostic/
configuration page. See “Printing a Configuration Page” on page 82.
• Is the printer online? Verify that the printer is online (ready) or nothing will print.
• Does a printer error occur?
2 Check the ERROR LED on the printer panel is not lit or not blinked.
3 Check the configuration page to see what protocols are enabled and
active.
• See the appropriate chapter to confirm that you have installed and configured your
network protocol correctly for the printer.
4 If you added any new software applications, make sure that the program
is compatible and installed correctly on the network. See your network
protocol documentation to confirm.
Troubleshooting