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10. Help
98
For Fax Advantage assistance, call 1-800-435-7329.
fax activation feature OFF or reprogram the
activation code (feature #41 on page 77).
The speakerphone is not working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
I cannot page the handset or base unit.
L The called handset is too far from the base
unit.
L The called unit is in use. Try again later.
L If more than one other user is using the
handsets and base unit, you may not be able
to page. Try again later.
The unit does not display the caller’s name
and/or telephone number.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
L Other electrical appliances connected to the
same outlet may be interfering with the Caller
ID information.
L Telephone line noise may be affecting the
Caller ID information.
L The caller requested not to send his/her
information (page 43).
L If a call is being transferred to you, the caller
information will not be displayed.
The displayed caller’s name is not
announced.
L The handset and/or base unit ringer volumes
are turned OFF. Set to high, medium, or low
(page 29, page 30).
L The Talking Caller ID feature is turned OFF.
Turn it ON (page 84).
The displayed caller’s name is not
announced properly.
L Names may not always be pronounced as
expected.
L The handset and/or base unit will announce
each letter of abbreviations, such as “Co.”
and “Inc.”.
L Caller ID supports names of up to 15 letters.
If the caller’s name has more than 15 letters,
the name will not be announced correctly.
The Caller ID list/incoming phone numbers
are not edited automatically.
L The Caller ID number auto edit feature is
turned OFF. Turn it ON and try again (page
46).
The display exits the Caller ID List while
viewing caller information.
L Do not pause for over 1 minute on the
handset or 3 minutes on the base unit while
searching.
10.3.3 Cordless handset
The handset does not work.
L Make sure that the battery is installed
correctly (page 18).
L Fully charge the battery (page 22).
L Clean the charge contacts and charge again
(page 22).
L Unplug the base unit’s power cord and the
handset’s AC adaptor to reset. Plug in, and
try again.
L The handset has not been registered to the
base unit. Register the handset (page 90).
L Re-install the battery (page 18) and fully
charge it.
The handset does not ring.
L The ringer volume is set to OFF. Adjust it
(page 29).
L If more than one other user is using the
handsets and base unit, the handset/base
unit may not ring. Those users will hear
incoming call tones (feature #73 on page 79,
or page 83).
The display shows “No link to base.
Move closer to base and try again.”
and an alarm tone sounds.
L The handset is too far from the base unit.
Move closer and try again.
L Plug in the base unit’s power cord.
L Raise the base unit antennas.
Static, sound cuts in/out, fades. Interference
from other electrical units.
L Move the handset and the base unit away
from other electrical appliances.
L Move closer to the base unit.
L Raise the base unit antennas.
L Turn ON the clarity booster feature (page 35).
The handset stops working while being used.
L Place the handset on the charger, and
disconnect the power cord to reset the unit.
Connect the power cord, and try again.
I cannot store an item in the phone book.
L You cannot store an item in the phone book
while the handset is in the talk,
FPG391_en.book Page 98 Friday, July 16, 2004 5:38 PM