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10. Help
101
For Fax Advantage assistance, call 1-800-435-7329.
– select the desired mode using feature #77
(page 80), and
– press {AUTO ANSWER} repeatedly until
the desired mode is displayed.
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until
TEL mode is displayed.
10.3.6 Copying
The unit will not make a copy.
L The ink film is empty. Replace the ink film
with a new one (page 16).
L You cannot make a copy during
programming.
L You cannot make a copy during a telephone
conversation.
A black line, white line or smudge appears on
the copied document.
L The scanner glass or rollers are dirty with
correction fluid, etc. Clean them (page 105).
Please do not insert a document before
correction fluid has dried completely.
The copied image is distorted.
L Adjust the width of the document guides to fit
the actual size of the document.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 10 for further details.
L The thermal head is dirty. Clean it (page
106).
L Some paper has instructions recommending
which side to print on. Try turning the
recording paper over.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
10.3.7 Answering machine
I cannot listen to messages from a remote
location.
L Press the remote operation ID (code)
correctly and firmly (feature #11 on page 75,
or page 85).
L If the unit announces “Enter Mailbox
password.”, mailbox 2 or 3 has a password.
Enter the password (feature #51 on page 78,
feature #52 on page 78, or page 85).
L The unit is not in TAM/FAX mode. Change to
TAM/FAX mode (page 72).
Messages in the mailbox do not play back.
L The mailbox password is wrong. Enter the
correct password.
– For mailbox 2, see feature #51 on page
78, or page 85.
– For mailbox 3, see feature #52 on page
78, or page 85.
The other party complains that they cannot
leave a voice message.
L The recording time is set to “GREETING
ONLY”. Select “1 MIN”, “2 MIN” or “3
MIN” (feature #10 on page 75, or page 84).
L The memory is full. Erase unnecessary
messages (page 68, 70).
I cannot operate the answering machine with
the handset.
L Someone is operating the answering
machine.
L You are too far from the base unit. Move
closer to the base unit.
During message playback, the unit rings.
L A call is being received. To answer the call, if
you are using the base unit, press {SP-
PHONE} on the base unit. If you are using
the handset, press {TALK} or {SP-PHONE}
on the handset. For playback, start again
from the beginning after hanging up.
I cannot erase messages in a mailbox.
L While another user is accessing the mailbox
or a caller is leaving a message in the
mailbox, you cannot erase messages in the
same mailbox.
I cannot remember the mailbox password,
and cannot listen to recorded messages.
L Confirm the mailbox password using the
base unit (page 78) or the handset (page 85).
The Ringer/Message alert indicator flashes
slowly when the handset is not ringing and in
use.
L The message alert is turned ON and new
messages have been recorded. Turn the
message alert OFF (page 85) or listen to the
new messages (page 67, 69).
Original Copy
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FPG391_en.book Page 101 Friday, July 16, 2004 5:38 PM