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12. General Information
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Customer Services
12.5 Customer Services directory
Customer Services Directory
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company
Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
For hearing or speech impaired TTY users, TTY: 1-866-741-6422
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
npcparts@panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Servicenter; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or E-mail us via:
consumer_fax@panasonic.com
Contact:
For in Limited Warranty programming and Troubleshooting Support:
Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)
For out of Limited Warranty technical and troubleshooting support:
Panasonic offers two value based, cost effective, solutions:
1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357)
This exceptional service is charged directly to your telephone bill at only $2.49 per minute.
2. Panasonic Premier Service Club (PPSC): 1 800 435 7329
PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a
one year or 5 call membership. These services are billed directly to your major credit card.
Both of these comprehensive programs provide real time, live agent support for customers who are not
eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.
Accessory Purchases
Service in Puerto Rico
FPG391_en.book Page 118 Friday, July 16, 2004 5:38 PM