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10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
10 Help10 For Fax Ad vantage assistanc e, call 1-800-435- 7329.Error Messages
10.1 Error messages –
Reports
If a problem occurs during fax transmission or
reception, one of the following messages will be
printed on the sending and journal reports (page
54).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
L A transmission or reception error occurred.
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
L A line problem occurred. Connect the
telephone line cord to a different jack and try
again.
L An overseas transmission error occurred. Try
using the overseas mode (feature #23 on
page 76).
DOCUMENT JAMMED
L The document is jammed. Remove the
jammed document (page 105).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
L A transmission or reception error occurred
because of a problem with the other party’s
fax machine. Check with the other party.
JUNK FAX PROH. REJECT
L The junk fax prohibitor feature of this unit
rejected fax reception.
MEMORY FULL
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 17)
or clear the jammed paper (page 102).
NO DOCUMENT
L The document was not fed into the unit
properly. Re-insert the document and try
again.
OTHER FAX NOT RESPONDING
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s fax machine rang too many
times. Send the fax manually (page 53).
L The other party’s machine is not a fax
machine. Check with the other party.
L The number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed, and fax transmission
or reception was canceled.
OK
L Fax transmission or reception was
successful.
10.2 Error messages –
Display
If the unit detects a problem, one or more of the
following messages will appear on the display.
10.2.1 Base unit
—————————————————————
ALL MAILBOX FULL
L There is no room left in memory to record
voice messages, or the number of recorded
messages has reached 64. Erase
unnecessary messages (page 68, 70).
—————————————————————
BUSY
L The called handset is in use.
L The handset you tried to copy phone book
items to is in use.
L The handset you are calling is too far from the
base unit.
L Privacy mode is turned ON for the call you
tried to join (page 51).
—————————————————————
CALL SERVICE
L There is something wrong with the unit.
Contact our service personnel.
—————————————————————
CHECK DOCUMENT
L The document was not fed into the unit
properly. Re-insert the document. If
misfeeding occurs frequently, clean the
document feeder rollers (page 105) and try
again.
L Attempted to send a document longer than
600 mm (23
5
/
8
"). Press {STOP} to remove
the document. Divide the document into two
or more sheets, and try again.
—————————————————————
CHECK MEMORY
L The base unit memory (telephone numbers,
parameters, etc.) has been erased. Re-
program.
FPG391_en.book Page 92 Friday, July 16, 2004 5:38 PM