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10. Help
100
For Fax Advantage assistance, call 1-800-435-7329.
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L Try copying the document with this unit. If the
copied image is clear, there may be
something wrong with the other party’s
machine.
The other party complains that black lines,
white lines or smudges appear on their
received document.
L The scanner glass or rollers are dirty with
correction fluid, etc. Clean them (page 105).
Please do not insert a document before
correction fluid has dried completely.
10.3.5 Fax – receiving
I cannot receive documents.
L When you have a single telephone line and
subscribe to a voice mail service, you must
also subscribe to a Distinctive Ring service
(page 61).
L The ink film is empty. Replace the ink film
with a new one (page 16).
I cannot receive documents automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 58) or FAX ONLY
mode (page 59).
L The time taken to answer the call is too long.
Decrease the number of rings in feature #06
(page 75).
L The greeting message is too long. Record a
shorter message (page 66).
The display shows “CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY
mode and the incoming call is not a fax.
Change the receiving mode:
– TAM/FAX mode (page 58) or TEL mode
(page 57).
A blank sheet is ejected.
L If a blank sheet is ejected after the received
document is printed out, the size of the
document sent by the other party is as large
as, or larger than, the recording paper, or the
receiving reduction rate is not programmed
correctly. Program the proper rate in feature
#36 (page 77).
L The other party placed the document in their
fax machine facing the wrong way. Check
with the other party.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 10 for further details.
L The thermal head is dirty. Clean it (page
106).
L If documents can be copied properly, the unit
is working normally. The other party may
have sent a faint document or there may be
something wrong with the other party’s
machine. Ask them to send a clearer copy of
the document or to check their fax machine.
L Some paper has instructions recommending
which side to print on. Try turning the
recording paper over.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
I cannot receive documents by pressing
{*}{#}{9} on the handset.
L You must set remote fax activation to ON
(feature #41 on page 77) beforehand.
L Press {*}{#}{9} firmly.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 17)
or clear the jammed paper (page 102).
The other party complains that they cannot
send a document.
L The receiving mode is set to TEL mode.
Receive the document manually (page 57) or
change the receiving mode to TAM/FAX
mode (page 58) or FAX ONLY mode (page
59).
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 17)
or clear the jammed paper (page 102).
I cannot select the desired receiving mode.
L If you want to set TAM/FAX or FAX ONLY
mode:
FPG391_en.book Page 100 Friday, July 16, 2004 5:38 PM