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Administrator’s Guide for Polycom HDX Systems
9 - 4
Sending a Message
If you are experiencing difficulties with connectivity or audio, you may want
to send a message to the system that you are managing.
Only the near site can see the message; it is not broadcast to all the sites in the
call.
To send a message via the Polycom HDX web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13
, to go to Polycom HDX web interface.
3. If prompted, enter
admin
as the user name, and enter the admin
password.
4. Go to Diagnostics > Send a Message.
5. In the Send a Message page, enter a message (up to 100 characters in
length), then click Send Message.
The message is displayed for 15 seconds on the screen of the system that
you are managing.
Setting Up SNMP
The Polycom HDX system sends SNMP (Simple Network Management
Protocol) reports to indicate conditions, including the following:
• All alert conditions found on the Polycom HDX system alert page
• Details of jitter, latency, and packet loss
• Low battery power is detected in the remote control
• A system powers on
• Administrator logon is successful or unsuccessful
• A call fails for a reason other than a busy line
• A user requests help
• A telephone or video call connects or disconnects
Polycom HDX systems are compatible with SNMP versions 1 and 2c.