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Troubleshooting
Placing a Test Call
When you finish configuring the system, you can use one of the sample
numbers in the directory to test your setup.
To place a test call:
1. On the Place a Call screen, select Directory.
2. Select Group.
3. Select Sample Sites and highlight a location.
4. Press Call on the remote control.
You can also find a list of worldwide numbers that you can use to test your
Polycom HDX system at www.polycom.com/videotest.
If you have trouble making video calls:
• Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long
distance access code or country code.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Find out if the system you are calling has its power turned on and is
functioning properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.