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Administrator’s Guide for Polycom HDX Systems
12 - 6
Calling
Cannot manage the system
remotely.
You have not entered the
correct password.
Enter the correct user name and remote access
password.
Note: For web access, the user name is admin, and
the default password is the unit’s serial number.
Too many managers are
logged into the system.
Only five system managers are allowed at any one
time. To log everyone out, restart your system.
Symptom Problem Corrective action
Error message occurs
when placing an IP (H.323)
call.
The system is not
connected to the LAN.
Verify that the LAN cable is connected properly.
The system’s LAN cable is
bad.
Replace the system’s LAN cable.
The far site is not
connected.
Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site is
accessible to your system. If the test fails, the far site
system is unavailable.
The system is not
configured correctly for the
network.
Check your IP configuration.
The IP
Gateway/Gatekeeper is not
operating or is not
configured correctly.
Contact the gatekeeper/gateway administrator.
Calls do not connect. Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site is
an H.323 device.
If it is not an H.323 device and you are sure the IP
address is correct it is likely that address is not on
your network. This is especially true with addresses
beginning with 10., 168.254, 172.16 through 172.31,
or 192.168, which are private networking addresses.
If you are unable to place
calls to known sites on your
network, a gatekeeper
might be blocking calls from
unregistered systems.
Register with the gatekeeper.
Symptom Problem Corrective action