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Troubleshooting
12 - 13
Cameras
Symptom Problem Corrective action
Camera does not pan or tilt. You are attempting to move
a camera that does not
have pan/tilt/zoom
capabilities.
Make sure you have selected a pan/tilt/zoom
camera.
Camera control cable is not
connected properly.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
The RS-232 port is not
configured for camera
control.
Go to System > Admin Settings > General
Settings > Serial Port and verify that RS-232 Mode
is set to Camera PTZ.
The remote control is not
working.
Check that the remote control is functioning
according to the instructions in the section Controls
on page 12-4.
Camera does not work. The camera is not
connected correctly or its
power pack is not plugged
in.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
If the Polycom Eagle Eye camera is more than 10
feet away from the system or is connected to video
input 2, it requires a separate power supply.
One site cannot control the
other site’s camera.
Far-site camera control is
not enabled.
Go to System > Admin Settings > Cameras >
Camera Settings > > > > > and
enable Far Control of Near Camera.
One of the systems does
not have the far-site
camera control capability.
Ask the participants at the far site to aim the camera.