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9-10
Cisco WAN Modeling Tools Guide
OL-10426-01, Rev. A0
Chapter 9 Configuration Extraction Tool
Remote CET Extracts
Troubleshooting
Symptom A command returns Informix error 23101:
Unable to load locale categories.
Probable
Causes
The INFORMIXDIR environment variable is not set correctly
Solution Either issue the command, unsetenv INFORMIXDIR, or the command, setenv
INFORMIXDIR /usr/users/informix.
Symptom A command returns Informix error 930:
Cannot connect to database server <
remotehostname
>
Probable
Causes
Either Informix is not installed on the remote host, or the
INFORMIXSERVER environment variable has been set incorrectly.
Solution
If Informix is installed, perform Step 1 of the Setup Procedure.
Symptom A command returns Informix error 25596:
The INFORMIXSERVER value is not listed in the sqlhosts file or
the Registry.
Probable
Causes
Informix sqlhosts file has not been updated.
Solution
Perform Step 2 in the Setup Procedure.
Symptom A command returns Informix error 951:
Incorrect password or user <yourlocaluserID> is not known on the database server.
Probable
Causes
The local host doesn’t have “friendly” access to the remote host.
Solution Perform Step 2 of the Setup Procedure, making sure that the <remotehostaddr> used is
the same as that used in the sqlhosts file of Step 3
the setup procedure.
Symptom A command returns the message:
Cisco Wan Manager (StrataView Plus) on host <hostname> is either
not installed or not accessible
Probable
Causes
The remote host does not allow remote shell access.
Solution Perform Step 4 the setup procedure.