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User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
5
5
Troubleshooting
This chapter explains how to troubleshoot the Select printer
with Advanced Imaging Technology™ and how to obtain
service. It explains:
• What to do if you think the printer is not working
• How to make test cards
• Problems you might see in the appearance of cards
• How to obtain service
• How to package the printer to return for service
When you experience problems using the printer, follow the guidelines in this chapter.
• Record the printer model serial number. The model and configuration are
displayed on a label that is visible when you open the top cover.
• Keep notes on the problem, including the message number and the solutions you
attempt.
• Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
– Type of ribbon (such as YMCKT) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
If you need to call for service, this information will help your service representative
address your concerns.
For more information about messages, see “Responding to messages” on page 2-11.