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Troubleshooting 5-9
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Obtain guidance from service before performing this task.
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
The leading or trailing
edge of the printed card is
not the expected color.
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be Datacard-
recommended.
The ribbon registration
might be incorrect.
Run a cleaning cycle, then
clean the rollers. See
Chapter 4.
Fan cards before inserting
them in the card cartridge.
Obtain and use Datacard-
recommended print
ribbon. See Appendix B.
Contact your service
representative. See the
e-
Guide.
No image is printed on the
card or the printing is very
light.
The ribbon is loaded
incorrectly.
The printhead cartridge
power cable might be
loose.
The printhead cable or
printhead cartridge might
be damaged.
Remove and replace the
ribbon. See Chapter 2.
Power off the printer.
Make sure the printhead
power cable is securely
connected. See
Chapter 4.
Replace the printhead.
See Chapter 4.
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If the problem persists,
contact your service
representative.
One color panel is not
aligned correctly with
other panels.
Cards might be slipping in
the card track.
The card registration
might be incorrect.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Set the position of printing.
See the
e-Guide.
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If the problem persists,
contact your service
representative.
Table 5-1: Print quality problems
What you see Possible causes Solutions
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