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5-8 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
New Select printers include Datacard’s Advanced Imaging Technology™ (AIT).
Cards printed with Advanced Imaging Technology have a different appearance
than cards printed with earlier Select printers, including those with Tru Image™.
This section describes possible problems you might observe with the quality of cards
you produce with the Select printer. To diagnose and fix card quality problems, find the
symptom in the tables that follow. For each possible cause, attempt the solutions
listed.
Print Module
Table 5-1 and Table 5-2 describe problems that can originate in the print.
Problem Troubleshooting
Print quality Table 5-1 on page 5-8
Topcoat quality—print ribbon Table 5-2 on page 5-13
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Table 5-1: Print quality problems
What you see Possible causes Solutions
One or more unprinted
lines run the entire length
of the card.
The printhead might be
dirty or damaged.
Clean the printhead. See.
Run a test card. See this
chapter.
If cleaning does not solve
the problem, replace the
printhead. See Chapter 4.
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Part of the printed card is
blank.
Cards might not meet
specifications.
Cards might be dirty.
Text to print on the card
was formatted using a
non-TrueType font.
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 3.
Run a cleaning cycle. See
Chapter 4.
Format text to print using
only TrueType fonts.