Filter
Top Products
5-14 Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Obtaining service
For repair assistance, contact your service representative. Place the service call from
a telephone close to the printer so that you can access the printer and the PC running
the driver while talking to the customer support representative.
Before you call for service, make sure you have the information recorded during
troubleshooting, as described on page 5-1. Also, make sure you have the serial
number of the printer. It is located on a label of the printer.
The topcoat shows lines
along the length of the
card.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
Lower the printhead
intensity setting for
topcoat. See the
e-Guide.
#
Contact your service
representative.
Ashortedgeofthe
topcoat does not stick to
the card.
The printhead intensity is
too low.
The printhead is not
aligned correctly.
Increase the printhead
intensity setting for
topcoat. See the
e-Guide.
#
Contact your service
representative.
The card shows irregular
lighter or darker spots.
The topcoat panel of print
ribbon is wrinkling
because the intensity
setting is too high.
The printhead is not
aligned correctly.
Lower the printhead
intensity setting for
topcoat. See the
e-Guide.
#
Contact your service
representative.
Table 5-2: Topcoat quality problems—print ribbon
What you see Possible causes Solutions