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5-12 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
The printed card shows
wavy lines along the
length of the card
(woodgrain).
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 2.
Contact your service
representative.
The card shows irregular
lighter or darker spots.
The printhead is not
aligned correctly.
Contact your service
representative.
The card shows wrinkles
in dark areas of printing.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
Decrease the printhead
intensity setting.
See the
e-Guide.
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Contact your service
representative.
Part or all of the printed
image is expanded.
The printhead is not
installed properly.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
Table 5-1: Print quality problems
What you see Possible causes Solutions