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142 Troubleshooting Your System
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
8
Open the system. See "Opening and Closing the System" on page 68.
9
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
10
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
11
If you cannot resolve the problem, see "Getting Help" on page 165 for
information on obtaining technical assistance.
Troubleshooting a Hard Drive
If your system has hot-pluggable hard drives in a front-loading hard drive bay
(when available), see "Troubleshooting a Hot-plug Hard Drive" on page 143.
Problem
• Device driver error.
• One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 151.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2
If you are experiencing problems with multiple hard drives, skip to step 6.
For a problem with a single hard drive, continue to the next step.