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Softing Linking Device –
Manual for Configuration, Installation and Maintenance
Error handling and troubleshooting
page 74 of 85 V1.3
6 Error handling and troubleshooting
It’s not possible to describe all the different options for critical handling. Consequently the
most problems which occur most frequently in your process are described here.
If you can’t find the answer you seek please contact our service centre. The staff there will
be pleased to help you and have most experience in handling FF-CONF and the installations
around it.
Symptom
Cause
Recommended Actions
PC does not
communicate
with the Linking
Device
• Check to see if you are using a cross-
over cable
• Use the PING command described in
configuration to verify the IP address
and the FIM name
• Check that the browser has the proxy
server turned off
• Check that the IP address of the PC is
set as indicated in Chapter 5
Fieldbus device is
not detected
• Check your installation for correct wiring
and grounding and that a field
terminator is installed at each end of
the segment.
Device does not
show up on
segment
Unknown
No power to device
Recycle power to device
1. Ensure the device is connected to the
segment.
2. Check voltage at terminals. There
should be 9–32Vdc.
3. Check to ensure the device is drawing
current. There should be
approximately 17 mA.
Device does not stay
on segment
Incorrect signal levels.
Refer to host
documentation for
procedure.
Excess noise on
segment.
Refer to host
documentation for
procedure.
Electronics failing
Other
Check for two terminators.
Excess cable length.
Bad Power supply or conditioner
Check for incorrect grounding.
Check for correct shielded wire.
Tighten wire connections.
Check for corrosion or moisture on
terminals.
Check for Bad power supply.
Tighten electronics board.
Replace electronics.
Check for water in the terminal housing.
Can't log in to
Linking Device
Web Site
Forgot username or
password
Softing must reset passwords.
Contact Softing Support.
Can't find a specific
page or
functionality
Using an older version
of Firmware
Purchase and install updated Firmware