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CHAPTER 11: Troubleshooting www.gateway.com
136
Hard drive
You see an “Insufficient disk space” error message
■ Delete unnecessary files from the hard drive using Disk Cleanup. For
instructions on deleting unnecessary files, see “Deleting unnecessary files”
on page 122.
Caution
All deleted files will be lost when you
empty the Recycle Bin.
Help & Support
For more information about file
management, click Start, then click Help
and Support. Type the phrase file
management in the Search box, then
click the arrow.
■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
■ Save your files to another drive. If the hard drive is full, copy any files not
regularly used to backup media, then delete them from the hard drive.
You see a “Data error” message
■ This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For instructions on fixing
hard drive problems, see “Checking the hard drive for errors” on page 122.
The hard drive cannot be accessed, or you see a “General failure reading
drive C” error message
■ Press CTRL+ALT+DEL to restart your computer.
■ If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
Internet
See also “Modem (dial-up)” on page 140.
You cannot connect to the Internet
■ If you are using a dial-up modem, make sure that the modem cable is
plugged into the modem jack and not the Ethernet network jack. See your
hardware reference or setup poster to make sure that the connections
have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable
is plugged into the Ethernet network jack and not the modem jack. See
your hardware reference or setup poster to make sure that the
connections have been made correctly.
■ Make sure that your account with your Internet service provider (ISP) is set
up correctly. Contact your ISP technical support for help.
Help & Support
For more information about
troubleshooting Internet connections,
click Start, then click Help and Support.
Type the phrase troubleshooting
connections in the Search box, then
click the arrow.
■ Make sure that you do not have a problem with your modem. For more
information, “Modem (dial-up)” on page 140.
You see an “Unable to locate host” message and are unable to browse the
Internet
■ This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
■ Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser, then
reconnect and open the browser. If you still get the error, your ISP may be
having technical difficulties.