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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Customer Care:
■ Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■ If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■ If you have “how to” questions about using a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows documentation
■ The software publisher’s Web site
■ See the troubleshooting section of this chapter.
■ Warning:
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
■ Power cords or plugs are damaged
■ Liquid has been spilled into your computer
■ Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
■ Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■ Make sure that your computer is nearby at the time of your call. The
technician may have you follow troubleshooting steps.