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Chapter 1: Recovering Your System www.gateway.com
36
System recovery options
Most computer problems can be solved by following the information in
“Troubleshooting” on page 131 or at the Web address shown on your system
label. Problem solving may also involve re-installing some or all of the
computer’s software (also called recovering or restoring your system). Gateway
provides everything you need to recover your system under most conditions.
A backup copy of your operating system is provided on a CD or DVD, and a
backup copy of your factory-installed drivers and applications is saved on a
hidden area of your hard drive.
We recommend that you make a backup of your factory-installed software as
soon as you get your new Gateway system.
■ “Drivers and applications recovery” on page 36 tells you how to record
(burn) the Drivers and Applications Recovery discs. Using a recovery disc
that you have recorded is only one of several ways you can restore your
system to working order. Recovery discs let you recover your device drivers
and software that came pre-installed on your computer.
If you are still having problems even after you follow troubleshooting steps, you
can use Microsoft System Restore to roll back your system to a previous
condition when drivers and programs worked correctly.
■ “Recovering your system using Microsoft System Restore” on page 42
describes how to return your system to a previous working condition.
If you are still experiencing problems, you may need to reinstall specific
software, such as a device driver.
■ “Recovering specific files and software” on page 41 describes how to
install specific, factory-installed software and device drivers.
Finally, in order to recover your system you may need to reinstall everything,
including the operating system, so your computer has its original factory
settings.
■ “Recovering your system from the hard drive” on page 43 tells how to
completely reinstall the original factory software.
Drivers and applications recovery
Your computer’s hard drive contains everything you need to completely restore
your system, including Windows XP, device drivers, and other programs. You can
also restore device drivers or programs by using Drivers and Applications
Recovery discs, which you create. You can immediately create the recovery discs
(recommended), or you can wait until later.
For more information on creating recovery discs, see “Creating drivers and
applications recovery discs” on page 37.
For more information on using your network to store and create recovery discs,
see:
■ “Copying drivers and applications recovery files to a network” on page 39
■ “Creating discs from recovery files on a network” on page 40