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CHAPTER 11: Troubleshooting www.gateway.com
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■ Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■ Try connecting with the modem at a lower connection speed. If reducing
the connect speed lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
■ The ISP may be having technical difficulties. Contact your ISP for technical
support.
■ See if the modem works with a different communications program. The
problem may be with just one program.
■ Review the troubleshooting information under “Internet” on page 136.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your computer has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
■ Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your computer
■ Make sure that the line connected to the modem is working and plugged
into the appropriate port on your computer. See your hardware reference
or setup poster to make sure that the connections have been made
correctly.
■ If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems
with the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
3 Click/Double-click the Phone and Modem Options icon, then click
the Modems tab.
4 Click your modem, then click Properties. The Modem Properties
dialog box opens.