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Software Information Operating Modes
4 Hypercom Corporation
Other models of modems may also work with the IN-tact 1101. However, unlike supported
modems, the Last Modem Connect Speed may not be reported correctly on the Dial Backup
Status screen.
Within the IN-tact 1101, availability of the Ethernet port is constantly monitored. Once dial backup
is enabled, any outage of the Ethernet port lasting longer than five seconds automatically triggers
the device to switch to dial backup mode. Likewise, dial backup is automatically disconnected
(based on a period of inactivity you specify) once the Ethernet connection is restored. The IN-tact
1101 can be configured to operate indefinitely in dial mode, if so desired.
Operating Modes
The IN-tact 1101 can operate in one of three different modes, referred to as “boot modes”. The
boot mode is controlled by whether or not the unit’s Reset button has been activated when power
is applied. A description of each of the operating modes is provided below.
NOTE: If you have already configured the unit, save your configuration before resetting or erasing the
current configuration as described below. See the “File Management Functions” section on
page 46 for details on exporting/importing a configuration file.
• Normal mode — Upon applying power, the IN-tact 1101 loads the programmed application
and performs all of its “normal” operating tasks. The unit automatically boots and operates in
this mode. This is the normal mode of operation at the point of installation.
• Factory Default mode — This mode can only be initiated by pressing and holding the Reset
button on the back of the unit while applying power to the unit. When this mode is initiated, the
boot loader software invalidates the downloaded application and all configuration data. This
process is called “returning to factory defaults” and removes all user changes as well as any
application upgrades that have been installed. This mode reverts the IN-tact unit to its original
“out-of-the-box” state. The unit must have any upgraded application reloaded and it must also
be reconfigured before it can be used to process transactions. The password is reset to the
factory default of “12345678”.
• Erase Configuration mode — Pressing and holding the Reset button after power is applied
sets this mode. The Reset button should be held until the LEDs on the back on the IN-tact
1101 unit begin to blink. When this mode is initiated, only the configuration data in flash
memory is erased. This process is called “returning to the default configuration” and removes
all user changes, but keeps any application upgrades that have been loaded into the IN-tact
unit. The unit must then be reconfigured, but the application does not need to be reloaded.
Press the Reset button again to restart the unit. The default password of “12345678” must be
used to log in.